Effective Date: 05/15/2026
Patton Avenue Pet Company respects your privacy. This Privacy Policy explains how we collect, use, share, and protect information when you visit our website, shop online, contact us, sign up for our emails, place an order, or interact with us online.
This Privacy Policy applies to Patton Avenue Pet Company, including our website at pattonavenuepet.com, our online store, and related digital services.
Information We Collect
We may collect the following types of information:
Information You Provide Directly
When you contact us, place an order, create an account, sign up for emails, request delivery, or otherwise interact with us, we may collect information such as:
- Name
- Email address
- Phone number
- Billing address
- Shipping or delivery address
- Payment information
- Order history
- Pet-related preferences you choose to share
- Messages, questions, or comments submitted through our website
Payment information is processed through our ecommerce and payment service providers. Patton Avenue Pet Company does not store full payment card numbers on its own systems.
Information Collected Automatically
When you visit our website or online store, certain information may be collected automatically, including:
- IP address
- Browser type
- Device type
- Pages viewed
- Referring website
- Date and time of visit
- Interactions with our website
- Cookies and similar tracking technologies
This information helps us understand how visitors use our website, improve the shopping experience, measure marketing performance, and maintain website security.
Information From Third-Party Services
We may receive information from third-party platforms and service providers, including ecommerce platforms, payment processors, email marketing providers, analytics tools, advertising platforms, delivery tools, and social media platforms.
How We Use Your Information
We may use your information to:
- Process and fulfill online orders
- Provide local delivery or pickup services
- Respond to questions and customer service requests
- Send order confirmations, updates, and transactional messages
- Send promotional emails or marketing communications, when permitted
- Improve our website, online store, products, and customer experience
- Personalize website content or product recommendations
- Measure website traffic and marketing performance
- Prevent fraud, abuse, or unauthorized activity
- Comply with legal obligations
- Protect the rights, safety, and property of Patton Avenue Pet Company, our customers, and others
Email and Marketing Communications
If you sign up for our email list, we may send you updates about products, sales, promotions, store news, events, and other information related to Patton Avenue Pet Company.
You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us directly.
Even if you opt out of marketing communications, we may still send transactional or service-related messages, such as order confirmations, delivery updates, or responses to customer service inquiries.
Cookies and Tracking Technologies
Our website and online store may use cookies, pixels, tags, and similar technologies to support website functionality, remember preferences, analyze traffic, improve performance, and support advertising or remarketing.
Cookies may be used to:
- Keep items in your cart
- Remember account or shopping preferences
- Understand how visitors use our website
- Measure advertising performance
- Support personalized marketing or retargeting
You can manage cookies through your browser settings. Depending on your location and applicable privacy laws, you may also be presented with additional cookie consent or privacy choices.
Please note that disabling certain cookies may affect how the website or online store functions.
Analytics and Advertising
We may use analytics and advertising tools, such as Google Analytics, Meta advertising tools, Shopify tools, or similar platforms, to understand website activity, measure campaign performance, and reach customers with relevant advertising.
These third-party services may collect information about your interactions with our website and other websites over time. Their use of information is governed by their own privacy policies.
How We Share Information
We do not sell personal information in exchange for money.
We may share information with trusted service providers that help us operate our business, including:
- Ecommerce platforms
- Payment processors
- Shipping and delivery providers
- Email marketing platforms
- Website hosting and maintenance providers
- Analytics providers
- Advertising platforms
- Customer service tools
- Professional advisors, such as accountants, attorneys, or consultants
These providers are only allowed to use personal information as needed to provide services to us or as otherwise permitted by law.
We may also share information when required to:
- Comply with legal obligations
- Respond to lawful requests
- Protect against fraud or security threats
- Enforce our policies
- Protect the rights, property, or safety of Patton Avenue Pet Company, our customers, or others
Third-Party Links
Our website may contain links to third-party websites, platforms, or services. We are not responsible for the privacy practices, content, or policies of those third parties. We encourage you to review their privacy policies before providing information to them.
Social Media
If you interact with Patton Avenue Pet Company on social media platforms, those platforms may collect information about you according to their own privacy policies. Your interactions with our social media pages may also be visible to others depending on your privacy settings.
Data Security
We use reasonable administrative, technical, and physical safeguards to help protect personal information. However, no website, online store, or electronic storage system can be guaranteed to be completely secure.
Data Retention
We retain personal information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including order fulfillment, customer service, business records, legal compliance, dispute resolution, and security.
Your Privacy Choices
Depending on where you live, you may have certain rights regarding your personal information. These may include the right to:
- Request access to personal information we have about you
- Request correction of inaccurate information
- Request deletion of certain information
- Opt out of certain marketing communications
- Limit certain tracking or advertising activities
- Request information about how your data is used or shared
To make a privacy request, please contact us using the information below.
We may need to verify your identity before processing certain requests.
Children’s Privacy
Our website and online store are not intended for children under 13. We do not knowingly collect personal information from children under 13. If we learn that we have collected information from a child under 13, we will take reasonable steps to delete it.
Updates to This Privacy Policy
We may update this Privacy Policy from time to time. When we make changes, we will update the effective date at the top of this page. Your continued use of our website or online store after changes are posted means you accept the updated Privacy Policy.
Contact Us
If you have questions about this Privacy Policy or would like to make a privacy request, please contact us:
Patton Avenue Pet Company
109 Patton Ave
Asheville, NC 28801
Phone: 828-255-7737
West Asheville Location
1388 Patton Ave
Asheville, NC 28806
Phone: 828-505-8299
South Asheville Location
582 Hendersonville Rd
Asheville, NC 28803
Phone: 828-575-9282
Website: pattonavenuepet.com